CANCELLATIONS & amendments
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As a small business, I rely on my bookings to operate, and any cancellations can have a significant impact on my business. Therefore, I have a cancellation policy in place so that I am able to continue providing My services and maintain my commitment to all of my clients who book.
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Cancellation Policy – Bridal Bookings
1. Booking Fee
• A non-refundable booking fee is required at the time of booking to secure the wedding date.
• This fee is deducted from the final balance but is not transferable to another date or person.
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2. Cancellation Timeframes & Charges
All cancellations must be made in writing via email to [lhennah12@btinternet.com].
The date of cancellation will be recorded as the date the written notice is received.​
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Timeframes before wedding:
More than 6 months - Booking fee retained; no further payment required.
3–6 months - 50% of the total remaining balance payable, plus the booking fee already paid.
1–3 months - 75% of the total remaining balance payable, plus the booking fee already paid.
Within 1 month (incl. 3 weeks, 2 weeks, etc.) - 100% of the total remaining balance payable, plus the booking fee already paid.
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3. No-Show / Same-Day Cancellation
• Failure to attend on the wedding day without prior written cancellation will be treated as a same-day cancellation, and the full balance will be charged.
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4. Date Changes
• Requests to change the wedding date will be treated as a cancellation of the original booking and a new booking will need to be made, subject to availability and a new booking fee.
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5. Force Majeure
• In the event of circumstances beyond the client’s control (e.g., serious illness, accident, bereavement, extreme weather, travel disruption), the above cancellation charges will still apply unless otherwise agreed in writing as a gesture of goodwill.
• If the artist is unable to attend due to illness, accident, or an unavoidable emergency, all monies paid (including the booking fee) will be refunded in full, or an alternative artist will be arranged where possible.
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​​6. Amendments to your booking:
​Services cannot be changed 6 weeks prior to your wedding date. You may add services on but you cannot deduct any services. My minimum booking is Bride +3. Spaces can be filled by someone else ie guests. If the spaces cannot be filled than you will still be billed.
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